Shipping and returns

Shipping policy

All orders are processed within business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For simple flat rate shipping:

  • We offer $12 flat rate standard shipping to Australia.
  • Orders over $80 are eligble for FREE standard shipping in checkout, within Australia. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at happy@happycollective.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns after delivery, due to the usage and nature of these products we cannot offer returns. 

In the event that your order arrives damaged in any way, please email us as soon as possible at happy@happycollective.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at happy@happycollective.com.au